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Customer Journey Stories - Page 17

UK Stories

Customer Journey stories

IDnow & Trustfull partner on continuous fraud checks
Gaming

IDnow & Trustfull partner on continuous fraud checks

Businesses face gaps in static KYC checks as the tie-up adds real-time behavioural and device signals to spot fraud after onboarding.

By Sean Mitchell • 3 min read • Tue, 31st Mar 2026
Rugs Direct launches WhatsApp returns service in UK
Digital Transformation

Rugs Direct launches WhatsApp returns service in UK

Shoppers can now return rugs without printing labels or using a portal, as UK retailer Rugs Direct moves the process into WhatsApp.

By Sean Mitchell • 4 min read • Thu, 26th Mar 2026
UK shoppers will pay more for seamless retail experience
Digital Transformation

UK shoppers will pay more for seamless retail experience

A survey of 2,000 UK consumers found convenience can lift spend, with younger shoppers most willing to pay for smoother retail journeys.

By Shannon Williams • 4 min read • Thu, 26th Mar 2026
Kingfisher signs Google Cloud deal for AI shopping
Digital Transformation

Kingfisher signs Google Cloud deal for AI shopping

Kingfisher strikes multi-year Google Cloud deal to power AI-driven, conversational shopping across B&Q, Castorama and Brico Dépôt sites.

By Kaleah Salmon • 4 min read • Wed, 25th Mar 2026
SAP finds UK brands overestimate customer experience
Customer Relationship Management

SAP finds UK brands overestimate customer experience

SAP warns UK brands drastically overrate their customer experience as consumers report disjointed, impersonal service despite AI investment.

By Sofiah Nichole Salivio • 4 min read • Wed, 25th Mar 2026
iD Mobile app tops 2 million users as self-service grows
Digital Transformation

iD Mobile app tops 2 million users as self-service grows

iD Mobile's self-service app has surged past two million registered users as more of its 2.5 million subscribers switch to digital support.

By Kaleah Salmon • 3 min read • Tue, 24th Mar 2026
ADI urges forecourts to boost sales with digital signs
Digital Signage

ADI urges forecourts to boost sales with digital signs

ADI is urging UK forecourts to switch to digital signage, claiming screens can boost footfall, upsell higher-margin goods and transform sites.

By Kaleah Salmon • 4 min read • Tue, 24th Mar 2026
Ecommpay shortlisted for three Retail Systems Awards
Fintech

Ecommpay shortlisted for three Retail Systems Awards

Ecommpay has been shortlisted in three Retail Systems Awards, spotlighting its payments innovation and in-house fraud prevention tools.

By Sofiah Nichole Salivio • 3 min read • Fri, 20th Mar 2026

Global Stories

Customer Journey stories

AskNicely launches Ask NiceAI for service businesses
Data Analytics

AskNicely launches Ask NiceAI for service businesses

It aims to help multi-site operators spot falling satisfaction faster by turning scattered feedback into cited answers and action plans.

By Catherine Knowles • 4 min read • Wed, 1st Apr 2026
Cover Genius names chief revenue officer & marketing head
Unified Communications

Cover Genius names chief revenue officer & marketing head

The appointments are designed to bolster Cover Genius as it expands embedded protection across international markets and more digital platforms.

By Mark Tarre • 3 min read • Thu, 26th Mar 2026
APAC cybercrime rises 12% as synthetic fraud surges
Gaming

APAC cybercrime rises 12% as synthetic fraud surges

Synthetic identity fraud is emerging as the fastest-growing threat, with more than one in 10 cases now involving false identities.

By Mark Tarre • 4 min read • Thu, 26th Mar 2026
Klaviyo unveils AI Composer for marketing campaigns
Digital Transformation

Klaviyo unveils AI Composer for marketing campaigns

Klaviyo has launched Composer, an AI tool that drafts data-driven marketing campaigns from plain-language prompts, now in private beta.

By Mark Tarre • 4 min read • Wed, 25th Mar 2026
Points, personalisation and innovation: How industry leaders are redefining loyalty
Data Analytics

Points, personalisation and innovation: How industry leaders are redefining loyalty

AI is turning loyalty members into “segments of one”, as Asia Pacific leaders shift from flashy tech to invisible, always-relevant rewards.

By Eagle Eye • 4 min read • Tue, 24th Mar 2026
EZZ joins JD Health to grow China supplement sales
Customer Experience

EZZ joins JD Health to grow China supplement sales

EZZ partners with JD Health to boost China supplement sales, tapping JD.com's vast digital healthcare platform for broader consumer reach.

By Sean Mitchell • 4 min read • Mon, 23rd Mar 2026

Stories from Other Regions

Customer Journey stories

BizCover launches business insurance quotes inside ChatGPT
Data Protection

BizCover launches business insurance quotes inside ChatGPT

Australian small businesses can now compare Public Liability and Professional Indemnity cover in ChatGPT, a first that shifts insurance discovery into AI.

By Sofiah Nichole Salivio • 3 min read • Tue, 31st Mar 2026
Australians split shopping across retailers to chase value
Customer Experience

Australians split shopping across retailers to chase value

Weaker loyalty and lower confidence are pushing most shoppers to compare prices across stores, with 67% splitting purchases to find value.

By Mark Tarre • 4 min read • Mon, 30th Mar 2026
P&N Group unifies bank service with Genesys, Salesforce
Customer Relationship Management

P&N Group unifies bank service with Genesys, Salesforce

Australia's P&N Group has adopted Genesys-Salesforce CX Cloud to unify P&N Bank and BCU Bank contact centres and cut admin for staff.

By Joseph Gabriel Lagonsin • 4 min read • Tue, 24th Mar 2026