Customer Interactions stories

Leroy Merlin initiates its digital retail media network across South Africa, led by retail media platform Zitcha. This move signifies Zitcha's first venture in the region.

Implementing systems that analyse and extract customer insights presents an invaluable opportunity to capitalise on an existing asset.

Enhancing digital interaction, including live chat and advanced voice solutions, can bolster customer loyalty and operational efficiency for Australian businesses.

Often neglected, call data provides Australian businesses with crucial insights for refining their customer experience, with potential benefits like valuable competitive intelligence.

Businesses are advised to combine journey mapping, EQ and AI to enhance their digital customer experience strategies.

Zoom enhances the capabilities of its AI Companion to boost productivity, communication and inclusivity across its platform, introducing new features and capabilities.

Amidst economic woes, 9 in 10 businesses plan to revamp their loyalty schemes by 2027, with 65% expected to replatform.

AI, sustainability, social commerce, and value provision will redefine retail and online sectors in 2024, predicts ecommerce specialist, Paul Waddy.

Zendesk enhances its customer experience (CX) solutions by acquiring AI firm Klaus, aiming to optimise agent performance and increase customer interaction quality.

The global marketing analytics market is bolstered by increased adoption across sectors such as retail and manufacturing for improved AI and ML processes.

Vodafone unveils $20 million tech-led retail revamp for enhanced customer experience and increased demand.

Tollring unveils cloud-based AI call recording service, Record AI, targeting all organisation users from January 2024.

Eagle Eye Group hires Jean-Matthieu Schertzer as its first Chief AI Officer, aiming to bolster AI-driven personalised retail promotions.

Amazon Connect has introduced generative AI capabilities aiming to boost worker productivity, cut costs, and improve customer service.

Legal firms are increasingly turning towards client portals as a powerful tool to streamline their operations and enhance client interactions.

A Sprinklr report reveals that 46% of CX leaders lack the central data storage vital for a competitive customer service.

Known Pty Limited, a pioneer in messaging technology, has rebranded to Kudosity to streamline its business structure and enhance market offerings.

Sendbird integrates open-source Llama 2 to revolutionise AI-powered conversations, prioritising privacy and security.

Catalyst Performance Agronomy leverages SugarCRM's advanced sales automation software, Sugar Sell Premier, for boosted business operations.

Odigo launches new connector to bridge the gap between UCaaS and CCaaS solutions, promising seamless integration powered by AI and analytics.

NICE is set to acquire LiveVox, enhancing its CX services with integrated AI and proactive outreach capabilities.

Four months after its listing on the NZX in December, Blackpearl Group (NZX: BPG) has had a solid start as a listed company - one of the few for 2022.

NICE delivers AI-powered CX to accelerate smart self-service adoption while improving employee engagement and efficiency with the new release of CXone.

Calabrio has appointed Kevin Jones as CEO, succeeding Tom Goodmanson, who is leaving after successfully leading the company for the last 15 years.