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UK Stories

Emotional connections key as brands rethink loyalty strategies
Customer Experience

Emotional connections key as brands rethink loyalty strategies

A study of 400 European brands reveals that emotional connections, not just discounts, are crucial for loyalty in an era of membership fatigue.

By Melvin Hipolito • 3 min read • Tue, 18th Nov 2025
Dyson & Raylo boost sustainability with refurbished device plans
Customer Experience

Dyson & Raylo boost sustainability with refurbished device plans

Dyson and Raylo launch flexible subscriptions for refurbished devices, boosting affordability and sustainability in the UK electronics market.

By Sean Mitchell • 3 min read • Fri, 14th Nov 2025
SALESmanago appoints Phil Draper as CEO to drive global AI growth
Software-as-a-Service

SALESmanago appoints Phil Draper as CEO to drive global AI growth

SALESmanago appoints Phil Draper as CEO to lead global expansion and enhance AI-driven customer engagement on its platform used by 3,600 firms worldwide.

By Melvin Hipolito • 3 min read • Fri, 14th Nov 2025

Global Stories

Stop falling into the trap of tech for tech's sake
Customer Experience

Stop falling into the trap of tech for tech's sake

While 72% of Singaporeans see benefits in AI, just 26% feel knowledgeable, as APAC marketers urged to use AI purposefully for growth, not tech for tech's sake.

By Joseph McCarthy • 4 min read • Thu, 20th Nov 2025
SAS earns top marks for customer interaction software leadership
Gaming

SAS earns top marks for customer interaction software leadership

SAS has been named a leader in real-time interaction software for its Customer Intelligence 360, excelling in AI and data-driven customer engagement.

By Shannon Williams • 2 min read • Thu, 20th Nov 2025
Driving outstanding customer experience with customer centricity and supportive technology
Data Analytics

Driving outstanding customer experience with customer centricity and supportive technology

Businesses must blend human interaction with digital innovation to deliver personalised, customer-first experiences that build trust and simplify processes.

By Andrew Borthwick • 4 min read • Thu, 20th Nov 2025
Avanade launches Agentic Platform to boost AI in mid-market firms
Customer Experience

Avanade launches Agentic Platform to boost AI in mid-market firms

Avanade unveils its Agentic Platform to help mid-market firms with revenues from USD $300M to $5B unlock real benefits from AI initiatives efficiently and securely.

By Sean Mitchell • 3 min read • Thu, 20th Nov 2025
Pacsun transforms stores with unified point of sale technology
Customer Experience

Pacsun transforms stores with unified point of sale technology

Pacsun has launched a unified point of sale system in 300+ stores, boosting order fulfilment by 40% and cutting logistics costs by 25%.

By Sean Mitchell • 3 min read • Thu, 20th Nov 2025
IGT Solutions & NiCE expand global AI customer experience deal
Unified Communications

IGT Solutions & NiCE expand global AI customer experience deal

IGT Solutions expands its partnership with NiCE to deploy AI-driven CXone Mpower platform, enhancing global customer experience in aviation and travel sectors.

By Sean Mitchell • 3 min read • Wed, 19th Nov 2025
NiCE appoints Arun Chandra as COO to lead AI-first operations
Unified Communications

NiCE appoints Arun Chandra as COO to lead AI-first operations

NiCE has appointed Arun Chandra as COO to lead its AI-first Global Customer Operations, leveraging his experience from Disney and Meta.

By Melvin Hipolito • 3 min read • Wed, 19th Nov 2025
AI deployments grow as banks realise the potential benefits
Fintech

AI deployments grow as banks realise the potential benefits

Banks are moving beyond AI pilots to integrate intelligent systems across operations, boosting efficiency and personalising customer engagement sector-wide.

By Jeremy Thomas • 4 min read • Wed, 19th Nov 2025
Voyado's UK customer base grows 40% amid AI retail demand
Customer Experience

Voyado's UK customer base grows 40% amid AI retail demand

Voyado's UK customer base grows 40% as retailers boost AI-driven engagement to meet rising costs and evolving consumer expectations.

By Melania Watson • 3 min read • Wed, 19th Nov 2025
Financial institutions adopt AI with focus on trust & staff
Data Protection

Financial institutions adopt AI with focus on trust & staff

Financial firms are embracing AI with a focus on trust, using it to enhance customer service and support staff, not cut jobs, amid growing governance concerns.

By Catherine Knowles • 3 min read • Tue, 18th Nov 2025
Sinch predicts fivefold growth in AI-driven digital messaging by 2026
Customer Experience

Sinch predicts fivefold growth in AI-driven digital messaging by 2026

Sinch predicts AI-driven digital messaging will grow fivefold by 2026, reshaping customer engagement with smarter, faster, and more secure communications.

By Shannon Williams • 3 min read • Fri, 14th Nov 2025

Stories from Other Regions

TELUS expands Buy One, Give One to support care leavers
Customer Experience

TELUS expands Buy One, Give One to support care leavers

TELUS expands its Buy One, Give One scheme, donating phones and plans to Canadian youth leaving care during Black Friday purchases.

By Jake MacAndrew • 3 min read • Thu, 20th Nov 2025
The evolution of loyalty toward agentic financial journeys
Data Analytics

The evolution of loyalty toward agentic financial journeys

Banks and credit unions are shifting from transaction rewards to building trust and personalised relationships, using AI to anticipate customer needs and enhance loyalty.

By Dina Vardouniotis • 4 min read • Wed, 19th Nov 2025
Greencross streamlines pet profiles with Boomi integration platform
Disaster Recovery

Greencross streamlines pet profiles with Boomi integration platform

Greencross Pet Wellness Company uses Boomi platform to centralise IT and personalise pet profiles across its 250+ Petbarn stores and 140 clinics in Australia.

By Sean Mitchell • 3 min read • Mon, 17th Nov 2025