Conversational AI stories
Five key discoveries enterprises have made in their AI journeys so far
The more enterprises learn about AI and its practical applications, the more it often leads to a change in the strategic direction and approach to adoption.
Amelia named as leading AI provider in Everest Group AI Top 50
Amelia, a leading AI software company, has been recognised as a top AI provider in the inaugural Everest Group AI Top 50.
Melbourne's Andromeda Robotics trials AI companion robot in aged care
Melbourne AI startup Andromeda Robotics partners with aged care provider Allity to trial humanoid companion robot, Abi, powered by Chat GPT-4 AI platform.
AI-driven solutions revolutionising global mental health support
AI enhances global mental health support by aiding diagnoses, early symptom detection, and customised treatment.
Dubber and Alianza elevate cloud communications for CSPs
Dubber and Alianza have announced a new strategic alliance in which Dubber will provide conversational intelligence solutions to the Alianza platform.
Stanley Capital Partners invests in Roboyo: Hyper-Automation
Stanley Capital Partners invests in tech company Roboyo, aiming to enhance the global leader in hyper-automation's growth.
The importance of conversational AI in contact centres
8x8 publishes report highlighting the growing adoption and value of conversational AI in the contact centre industry.
Boomi unveils GenAI tool, Boomi GPT, simplifying automation
Boomi has introduced Boomi GPT, its first offering in the Boomi AI suite, promising streamlined integration and automation on the Boomi platform.
Everest Group names Amelia a leader in Conversational AI
Amelia has been recognised as a Leader in Everest Group's Conversational AI Products PEAK Matrix Assessment 2023.
Enhanced customer experience platform with Zoom AI-powered innovations
Zoom launches innovative AI-powered customer service tools to enhance the customer experience and build meaningful relationships.
Enhanced planning in finance and HR sectors with Workday's new advanced AI
Workday is introducing advanced AI features in its Adaptive Planning tool, aiming to refine decision-making in HR and finance.
Qualtrics full XM Discover suite now available through APAC
Qualtrics' full suite of AI-powered conversational analytics and NLP technologies, XM Discover, is now available through the AWS Asia Pacific Region.
Workday unveils new AI and ML capabilities for enhanced employee productivity
Workday introduces fresh AI and Machine Learning tools, aiming to streamline business functions and boost productivity.
Salesforce launches next gen of its conversational AI assistant
Einstein Copilot is a new generative AI-powered conversational assistant for every Salesforce application, baked seamlessly into the flow of work.
Zoom launches generative AI assistant Zoom AI Companion
The new generative AI-powered assistant helps improve collaboration and productivity and is included at no extra cost for paid customers.
Got It’s Agent Copilot to combat AI hallucinations for CX
Agent Copilot significantly improves sales and service agent KPIs by quickly surfacing accurate answers and insights from complex knowledge base documents.
61% of customers prefer to speak with chatbots - study
New survey from Boost.ai reveals customers' growing acceptance and preference for chatbots and virtual agents.
Conversational AI's role in optimising debt collection
By leveraging conversational AI, companies across multiple sectors can automate various aspects of customer interactions.
Freshworks unveils new generative AI enhancements
Freshworks has unveiled Freddy Self Service, Freddy Copilot and Freddy Insights to make artificial intelligence more accessible to every workplace.
Known will be recognised at 2023 Asia-Pacific Stevie Awards
Known will receive the gold award for innovation in technology development at the 2023 Asia-Pacific Stevie Awards.
Businesses to reap conversational AI benefits as DRUID enters ANZ market with Quanton
Quanton has signed a reseller deal with AI-driven conversational applications platform provider DRUID, and will also resell the product into Australia.