Chatbots stories
AI agents are more than just a tech trend, but we must balance innovation with responsibility
Today
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digital transformation
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smart home
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data privacy
Nvidia CEO calls AI agents a "multi-trillion-dollar opportunity" as they transform tasks with autonomy, emotional intelligence, and raise ethical concerns.
Exclusive: UiPath's Feiran Hao explains why humans still have the final say in agentic AI
Today
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digital transformation
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rpa
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supply chain
UiPath's Feiran Hao reveals why businesses let AI recommend but reserve final decisions for humans, as agentic AI tools still evolve in automation.
AI model boosts road safety & legal awareness for Australians
Last week
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cx
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martech
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ai
Right2Drive has launched an AI-driven tool to boost Australian drivers' awareness of road safety laws, accident claims, and legal rights for improved safety and understanding.
RCS messaging surges in UK as iOS support & AI drive growth
Last week
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cx
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martech
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ai
RCS messaging in the UK has surged 65% in 2024, boosted by Apple iOS support and AI, as brands enhance customer engagement with richer, interactive chat tools.
KPMG unveils AI platform Workbench in multi-billion dollar move
Last week
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digital transformation
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hcm
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genai
KPMG has launched Workbench, an AI platform powered by Microsoft Azure, aiming to transform client services with multi-agent intelligence and secure data control.
Experts reveal how AI Agents impact retail, shopping and customer loyalty
This month
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cx
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martech
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personalisation
AI agents will transform retail loyalty by acting as personal concierges, optimising offers, and demanding trust and transparency in shopping experiences.
Cisco surpasses AI order target, unveils new data centre tools
This month
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firewalls
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network security
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iaas
Cisco exceeded USD $1 billion in AI infrastructure orders for hyperscale data centres a quarter early, unveiling new tools to boost AI-ready enterprise networks.
Pegasystems unveils fabric to unify enterprise AI automation
This month
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digital transformation
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rpa
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ai
Pegasystems launches Pega Agentic Process Fabric to unify AI agents and automate customer journeys seamlessly across enterprises by 2025 Q3.
The AI tipping point: How contact centres in ANZ are reinventing CX
Last month
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data analytics
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digital transformation
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cx
AI is transforming contact centres in Australia and New Zealand, with 98% adopting it, but human skills and trust remain crucial for success.
Looking ahead: The future of AI-driven workflows
Last month
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digital transformation
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cx
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martech
AI is set to revolutionise business workflows, with chatbots enhancing automation, collaboration, and compliance, making AI accessible to all firms.
Red Hat launches Advanced Developer Suite with focus on AI
Last month
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hybrid cloud
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application security
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devsecops
Red Hat launches Advanced Developer Suite on OpenShift, enhancing developer productivity, AI integration, and application security with new tools and templates.
Building trust with conversational AI: How to avoid common pitfalls
Last month
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digital transformation
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cx
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martech
Businesses must build trust in conversational AI by setting clear goals, ensuring transparency, reducing bias, and continuously improving customer interactions.
OpenAI reveals how deep research transforms inquiry
Last month
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ai
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software development
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agentic ai
OpenAI's deep research, powered by the o3 model, independently synthesises research, performing in minutes tasks that take humans hours.
Striking the AI balance: How to maximise the opportunity while minimising the risk in global retail
Last month
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digital transformation
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cx
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martech
OnBuy harnesses AI to boost growth and return GBP £15m yearly to customers, emphasising cautious, customer-focused adoption in online retail's AI journey.
Human customer service drives loyalty & up to GBP £100 spend
Last month
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cx
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martech
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ai
Research from Ventrica reveals positive customer service boosts spending by up to GBP £100 per interaction, with consumers favouring human contact over AI.
OVHcloud launches AI Endpoints for serverless model access
Thu, 1st May 2025
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data protection
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genai
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data privacy
OVHcloud launches AI Endpoints, a serverless platform offering access to 40+ open-source AI models, hosted in European data centres with a pay-as-you-go model.
Tray.ai launches ITSM Agent to automate IT support tasks
Mon, 28th Apr 2025
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saas
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uc
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digital transformation
Tray.ai launches an AI-powered ITSM Agent that automates routine IT support, cutting human tickets by 75%, boosting efficiency across major firms.
Creating a lead generation flywheel with AI and data at the core
Fri, 4th Apr 2025
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crm
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cx
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martech
AI-driven lead qualification is transforming sales, enabling brands like Driva to boost conversion rates by 5% and streamline customer interactions.
Lifecycle & Collab team up for advanced NEXUS upgrade
Fri, 4th Apr 2025
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crm
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digital transformation
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cx
Lifecycle Software has partnered with Collab to enhance its NEXUS platform with AI-driven customer care solutions, boosting efficiency for mobile operators.
AI & automation drive evolution in payroll operations
Fri, 28th Mar 2025
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hcm
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ai
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agentic ai
A new ADP report reveals a shift in payroll roles towards strategic functions, driven by AI, automation, and a focus on employee satisfaction.