Call Recording stories
Samsung reveals One UI 7 beta with AI & security boosts
Wed, 11th Dec 2024
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data privacy
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cybersecurity
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samsung
Samsung launches the One UI 7 beta, introducing advanced AI features and enhanced security measures across its Galaxy device ecosystem.
Twilio integrates OpenAI's Realtime API for AI voice tech
Fri, 4th Oct 2024
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cx
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martech
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public sector
Twilio integrates OpenAI's Realtime API, allowing over 300,000 clients to enhance voice experiences using the multilingual, multimodal GPT-4o model.
Hilary Oliver promoted to CCO to drive Tollring’s strategy
Wed, 10th Jul 2024
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cx
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martech
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microsoft
Tollring has appointed Hilary Oliver as Chief Customer Officer to spearhead its customer success strategy, enhancing customer experience and retention.
Tollring launches Record AI, a game-changer in cloud call recording
Wed, 8th May 2024
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risk & compliance
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customer service
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tollring
Uxbridge tech firm Tollring unveils an AI-driven cloud call recording solution, Record AI, offering high automation levels, sentiment analysis, and multi-platform compliance.
Access4 unveils Flex solution for Microsoft Teams integration
Mon, 15th Apr 2024
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uc
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voip
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contact centre
Access4 has launched its Flex solution for Microsoft Teams, designed to amalgamate advanced and basic user services within one customer tenancy, fostering cost-effectiveness and scalability.
VXT's new AI platform revolutionises communication for law firms
Wed, 20th Mar 2024
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ai
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video conferencing
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feedback
VXT, a rising legal-tech start-up, has launched a pioneering AI-driven communications platform that syncs with practice management software.
Tollring pairs with PingCo to boost Microsoft ecosystem services
Tue, 19th Mar 2024
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data analytics
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cx
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martech
In a strategic global alliance, data visualisation provider Tollring enhances the Microsoft ecosystem offerings of Australian service provider PingCo with its powerful call analytics and recording services.
Redefining profit strategies in Australia: The impact of voice technology
Tue, 27th Feb 2024
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cx
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martech
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voice
Implementing systems that analyse and extract customer insights presents an invaluable opportunity to capitalise on an existing asset.
How Australian businesses can transform customer interaction
Tue, 20th Feb 2024
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cx
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martech
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zendesk
Enhancing digital interaction, including live chat and advanced voice solutions, can bolster customer loyalty and operational efficiency for Australian businesses.
Call data: Australian businesses’ overlooked tool for superior CX
Thu, 15th Feb 2024
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cx
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martech
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voice
Often neglected, call data provides Australian businesses with crucial insights for refining their customer experience, with potential benefits like valuable competitive intelligence.
Utilising AI voice technology to exceed Australian customer demands
Fri, 9th Feb 2024
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data analytics
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cx
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martech
Australian businesses employ AI voice technology to surpass customer expectations, transforming calls into actionable insights and personalising services.
Putting all your eggs in one communication basket is never a good idea
Mon, 5th Feb 2024
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crm
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uc
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cx
Reliance on a single Unified Communications as a Service (UCaaS) solution, such as Microsoft Teams, puts businesses at risk as highlighted by recent outages; diversifying options can boost resilience and functionality.
UK firms unprepared for 2025 Public Switched Telephone Network shutdown
Mon, 22nd Jan 2024
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cx
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martech
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business continuity
Many UK businesses risk disruption, potentially unprepared for the 2025 switch-off of the Public Switched Telephone Network, despite the urgent need for migration to digital services.
Tollring to launch AI-powered cloud call recording solution, Record AI
Thu, 14th Dec 2023
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uc
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data analytics
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cx
Tollring unveils cloud-based AI call recording service, Record AI, targeting all organisation users from January 2024.
Amazon Connect adds Generative AI features to enhance CX
Thu, 30th Nov 2023
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uc
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hyperscale
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public cloud
Amazon Connect has introduced generative AI capabilities aiming to boost worker productivity, cut costs, and improve customer service.
HiDock announces world's first ChatGPT-Powered Audio Dock, HiDock H1
Tue, 14th Nov 2023
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bluetooth
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productivity
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kickstarter
HiDock launches the HiDock H1, the world's first ChatGPT-Powered Audio Dock, pushing boundaries in communication tech.
IoW NHS Trust selects new telephony and communications solution
Fri, 13th Oct 2023
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uc
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hybrid cloud
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hybrid & remote work
The new Cisco-powered sovereign UC telephony service will deliver the flexibility and robustness needed to adopt new hybrid working practices.
Dubber and Alianza elevate cloud communications for CSPs
Wed, 11th Oct 2023
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dubber
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service provider
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conversational ai
Dubber and Alianza have announced a new strategic alliance in which Dubber will provide conversational intelligence solutions to the Alianza platform.
Zoom launches Workforce Engagement Management suite
Wed, 27th Sep 2023
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uc
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cx
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martech
Zoom announces the availability of its Workforce Engagement Management suite for Contact Center customers, enhancing customer experience solutions.
Zoom extends customer experience software with latest release
Fri, 22nd Sep 2023
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cx
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martech
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ai models
Zoom announces the launch of its Workforce Engagement Management suite, offering solutions to improve customer experience and support teams.