Business Transformation stories - Page 2

Firms face a chasm between AI hype and CX reality, with security, compliance and organisational readiness the real keys to progress.

Franchise leaders enter 2026 juggling AI ambitions with the need for tighter operational consistency, compliance and staff engagement.

Smart CT hires former BT leader Eddie Egan as COO to scale its fast-growing technology lifecycle services without compromising customer service.

Geekflare shifts from pure tech publisher to SaaS, launching Geekflare AI and Geekflare API after surpassing 100 million global readers.

DXC opens a central London Customer Experience Centre to co-create AI and automation solutions with clients and expand its UK presence.

Persistent named world's fastest-growing IT services brand as value jumps 22% to USD $989 million in Brand Finance 2026 ranking.

AA teams with Multiverse on an AI apprenticeship to upskill staff in everyday roles, aiming to boost planning, efficiency and customer service.

KPMG wins top-tier SAP strategic partner status to accelerate cloud and AI transformations with a trusted, “AI-first” delivery approach.

FiLLi Cafe adopts Oracle NetSuite to streamline finance, inventory and franchise operations as it scales to 100-plus sites in 13 countries.

Senior leaders see UK organisations as AI ready, but managers report weaker strategy, governance and skills, risking stalled deployments.

UK firms told to overhaul SAP hiring, prioritising skills, learning and well-being as talent shortages deepen and candidates gain leverage.

Nexer taps Microsoft veteran Matt Birtwistle to spearhead its UK manufacturing strategy as demand for digital transformation intensifies.

Regulatory uncertainty stalls most payroll projects, yet leaders eye AI tools to cut compliance strain and sharpen workforce planning.

Pearson says US could gain up to USD $6.6 trillion from AI by 2034, but only if employers urgently invest in reskilling and task-level redesign.

US mid-market CFOs eye AI to free time for strategy but say adoption hinges on strict human oversight and verifiable audit trails.

UK MSPs say post-merger tech and culture clashes are pushing up costs, delaying EBITDA gains and risking client disruption, POPX warns.

UK bosses are ramping up AI spend, but PwC finds only a sliver are turning pilots into scaled value amid talent and bureaucracy hurdles.

AI investment risks falling flat without better orchestration across workflows, Enate warns, as UK CEOs ramp up tech and data spending.

Skillsoft has appointed Bernard Barbour as Chief Technology and Product Officer to drive AI-led evolution of its Percipio skills platform.

KPMG warns firms' AI ambitions outpace delivery, with most chasing top maturity by 2026 but only a quarter scaling agentic AI with ROI.