Business Intelligence (BI) stories - Page 50
The prevalence of computers in business (and everywhere) generates enormous quantities of data. Business Intelligence seeks to extract further value from this data (after it has served its immediate purpose, and is shunted off to storage) through analysis and contextualization. If data is described as the ‘new oil’, BI is the derricks tapping the well. BI generally requires uniform data before analysis can take place, with data extracted from source systems and loaded into secondary structures such as ‘data warehouses/lakes’. The analysis outputs are typically sent to managers and executives within the business in the form of reports (or managers are equipped with the tools to create their own reports) assessing performance, providing insights or identifying opportunities.
Human service, AI and analytics top contact centre trends
Fri, 6th Jan 2023
#
uc
#
data analytics
#
ai
As global financial conditions continue to worsen, the number of vulnerable customers is increasing, according to IPI.
Yahoo ConnectID continues to gain industry support in APAC
Fri, 6th Jan 2023
#
data analytics
#
martech
#
partner programmes
The privacy-first offering gains further ground with new partners, including Alliant, AdPredictive, and Tealium.
Supara uses Freshworks for customer support to aid eCommerce
Fri, 6th Jan 2023
#
data analytics
#
cx
#
martech
The Supara Group, a Southeast Asian clothing company, automates responses to skyrocketing online customer queries using Freshdesk Omnichannel and Freshchat.
Vonage adds Salesforce Shield Security in its contact centre
Fri, 6th Jan 2023
#
data analytics
#
digital transformation
#
martech
The solution adds additional business compliance and security features, optimizing customer engagement from a single platform.
Forrester names Commvault a leader in data resilience
Fri, 6th Jan 2023
#
dr
#
hybrid cloud
#
data analytics
Commvault announced that Forrester has positioned the company as a Leader in the Forrester Wave: Data Resilience Solutions Suites, Q4 2022.
Telstra and Quantium launch new data and AI joint venture
Fri, 6th Jan 2023
#
uc
#
data analytics
#
partner programmes
The joint venture is aligned to Telstra’s T25 growth strategy and will accelerate the ambition to unlock the value of data and AI for Telstra and its customers.
New Zealand’s eCommerce sector lags in customer experience
Thu, 5th Jan 2023
#
data analytics
#
cx
#
martech
A New Zealand eCommerce expert worries that the art of retail may be lost to the cookie cutter approach currently dominating local online shopping sites.
Thales Australia extends partnership with Sydney University
Fri, 30th Dec 2022
#
data analytics
#
digital transformation
#
ai
The long-standing partnership to continue research and development of transformational solutions in aerospace, space, defence and digital security fields.
Blaize partners with Korea Telecom for AI transformation
Fri, 23rd Dec 2022
#
data analytics
#
edge computing
#
iot
It will deliver Artificial Intelligence of Things edge technology for autonomous driving, robotics, and mobility AI vision surveillance management.
.webp)
Nutanix has a new APJ Customer Success Director
Wed, 21st Dec 2022
#
data analytics
#
martech
#
cartech
Nutanix hires Natalie Chrara as Director of Customer Success for APJ region, bringing 20yrs of experience in tech sales leadership and CCO roles.
Data to become a strategic business asset for ANZ in 2023
Wed, 21st Dec 2022
#
data analytics
#
data fabric
#
healthtech
Australian and New Zealand organisations are aiming to do more with their data and reduce time to value, signalling this will be a significant focus in 2023.
University researchers to tackle global data storage crisis
Wed, 21st Dec 2022
#
storage
#
data analytics
#
bi
Scientists at Aston University are starting a research programme to tackle the global shortage of digital data storage.
.webp)
Cloudian appoints new Senior Director
Fri, 16th Dec 2022
#
storage
#
data analytics
#
planning
Cloudian appoints James Wright as new Senior Director for APAC and Japan, driving efforts in rapidly growing Asian markets and increasing partner enablement.
Lack of data capabilities impedes business success - report
Thu, 15th Dec 2022
#
data analytics
#
bi
#
big data
Growth and innovation is stifled by limited ability to create value from data, according to a new survey from Hewlett Packard Enterprise.
Retailers remain confident in face of economic uncertainty
Thu, 15th Dec 2022
#
data analytics
#
martech
#
supply chain & logistics
Retailers prepared to retrain sellers for a new reality of rising inflation, supply chain bottlenecks and regulatory uncertainty.
Amperity to help Reckitt maximize and scale first-party data
Wed, 14th Dec 2022
#
data analytics
#
cx
#
martech
The global consumer products company behind Lysol, Air Wick and Enfamil deploy a customer data platform to build long-term customer loyalty and drive revenue.
Similarweb finds Lululemon has strong digital advertising growth
Tue, 13th Dec 2022
#
data analytics
#
martech
#
bi
Similarweb and Lululemon have released a new set of quarterly results, which showcase how Lululemon's digital advertising has stood up to customer demands.
Deakin University chooses Cloudera CDP for transformation
Fri, 9th Dec 2022
#
edutech
#
data analytics
#
digital transformation
The university has selected the Cloudera Data Platform (CDP) to achieve the next phase of its digital transformation journey.
Boomi appoints Steve Lucas as Chief Executive Officer
Fri, 9th Dec 2022
#
data analytics
#
martech
#
cdp
Boomi, a leading cloud-native platform, appoints Steve Lucas as new CEO, bringing over 27 years of enterprise software experience to the role.
Deakin Uni collaborates with Cloudera for better outcomes
Fri, 9th Dec 2022
#
hybrid cloud
#
data analytics
#
digital transformation
The partnership between Deakin and Cloudera will deliver deeper data insights into 8.8 million data events, improving learning outcomes for 60,000 students.