Global Stories

Salesforce harnesses automated solutions with new developments

Salesforce has launched Sales Cloud Unlimited, a new feature to help accelerate productivity with AI and automation.

By Mitchell Hageman • 3 min read • Mon, 20th Jun 2022

Automation a point of difference for APJ enterprises - report

There has been a massive shift in which departments are using automation tools and creating those automations, according to Workato.

By Catherine Knowles • 4 min read • Fri, 17th Jun 2022

IT Automation

Study shows prioritising IA can deliver better operational outcomes

Businesses that prioritize intelligent automation see better outcomes, says a new study by Everest Group Pinnacle Model supported by SS-C Blue Prism.

By Mitchell Hageman • 2 min read • Thu, 16th Jun 2022

Customer Relationship Management

Finance is on a new footing to improve internal customer service

Finance functions and leaders have marked 2022 down as a year for process improvement, writes Servicely's founder and CEO Dion Williams.

By Dion Williams • 4 min read • Mon, 13th Jun 2022

Customer Relationship Management

Workplace tech critical for 74% of frontline employees - report

New research reveals that 74% of frontline employees in Australia believe technology plays a critical role in customer service.

By Jessie Chiang • 3 min read • Mon, 13th Jun 2022

Manufacturing

Rockwell Automation ranks highly in two 2022 Gartner reports

Rockwell Automation's FactoryTalk ProductionCentre and Plex Systems have been recognized in Gartner's Magic Quadrant for manufacturing execution systems.

By Zach Thompson • 3 min read • Thu, 9th Jun 2022

Firewalls

Fortinet launches anti-risk service, powered by ML and automation

FortiRecon is a complete Digital Risk Protection Service offering that uses a combination of ML, automation capabilities and cybersecurity experts.

By Catherine Knowles • 4 min read • Thu, 9th Jun 2022

Data Analytics

Automating payroll to manage complexity and minimise compliance risks

Automated payroll systems offer greater control, accessibility, compliance risk reduction, a single source of truth, and streamlined processes.

By Charlie DeWitt • 3 min read • Tue, 7th Jun 2022

Unified Communications

Adobe and Microsoft announce key updates to improve workplaces

The two companies are working to give joint customers a modern work experience, centred on technology that improves teamwork, collaboration and efficiencies.

By Catherine Knowles • 4 min read • Thu, 2nd Jun 2022

Partner Programmes

Lightyear and Sage partner for end-to-end offering

Lightyear has partnered with Sage to integrate its automation software with Sage's Business Cloud Accounting and Intacct offerings.

By Zach Thompson • 3 min read • Thu, 2nd Jun 2022

Robotic Process Automation

SYSPRO research reveals a significant lack of investment in automation

Businesses are neglecting to invest in automation, according to a report by SYSPRO, hindering operations and supply chains.

By Mitchell Hageman • 3 min read • Wed, 1st Jun 2022

Hyperscale

Huawei unveils next-generation sustainable data centers

Huawei says its next-generation data centers will be powered by PowerPOD 3.0, which reduces the footprint by 40% and cuts the energy consumption by 70%.

By Jessie Chiang • 3 min read • Tue, 31st May 2022

Robotics

rapidMATION helps Coates achieve success with landmark RPA solution

A strong Robotic Process Automation solution (RPA) can help solve many complex issues that businesses face daily.

By Mitchell Hageman • 3 min read • Mon, 30th May 2022

IT Automation

Video: 10 Minute IT Jams - An update from rapidMATION

TechDay's 10 Minute IT Jams: Discover how rapidMATION's innovative solutions can help businesses thrive on their automation journeys in the APAC market.

By Mitchell Hageman • 1 min read • Mon, 30th May 2022

Customer Relationship Management

The importance of service level management to customer experience

Rising costs and staffing shortages are putting pressure on tech talent, but automation could alleviate the burden for site reliability engineers.

By Peter Marelas • 5 min read • Fri, 27th May 2022

Digital Transformation

Trading up: It's time to swap core systems for flexible digital applications

This year will see more oranisations planning and commencing high tech renovations that will shake up the way they operate.

By Christian Lucarelli • 3 min read • Wed, 18th May 2022

Data Analytics

How to ensure ethical deployment of AI implementations

The increase in automation and machine technology such as AI and machine learning has unlocked a whole new level of scale and service to organisations.

By Natalie Rouse Ganderton • 4 min read • Wed, 18th May 2022