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UK Stories

Long wait times & vague answers frustrate UK customers
Customer Experience

Long wait times & vague answers frustrate UK customers

Research by Cirrus reveals long wait times and vague responses in UK customer service provoke discontent, with older customers demanding faster resolutions.

By Shannon Williams • 3 min read • Wed, 19th Feb 2025

Global Stories

To build or to buy? Tackling KYC complexities in client onboarding
Digital Transformation

To build or to buy? Tackling KYC complexities in client onboarding

In an era where speed and efficiency are paramount, banks must decide between building custom KYC systems or investing in advanced SaaS solutions to enhance client onboarding.

By Howard Wimpory • 7 min read • Wed, 19th Feb 2025
How purpose-built AI transforms CX strategies
Unified Communications

How purpose-built AI transforms CX strategies

Advanced AI technology is revolutionising customer experience strategies, enabling organisations to tailor services and boost efficiency in competitive markets.

By Rod Lester • 3 min read • Mon, 17th Feb 2025
Builder.ai partners with CyberArk to enhance cloud security
Data Protection

Builder.ai partners with CyberArk to enhance cloud security

Builder.ai has partnered with CyberArk to bolster cloud security, automating identity access across its multi-cloud set-up for enhanced user protection.

By Melania Watson • 2 min read • Mon, 17th Feb 2025
Hitachi Vantara & BMC join forces for hybrid cloud era
Storage

Hitachi Vantara & BMC join forces for hybrid cloud era

Hitachi Vantara has formed a strategic alliance with BMC Software to enhance hybrid cloud solutions and modernise mainframe infrastructure for enterprises.

By Melania Watson • 3 min read • Mon, 17th Feb 2025
Nuix earns patent for AI breakthrough in document sorting
Artificial Intelligence

Nuix earns patent for AI breakthrough in document sorting

Nuix has secured a patent for a groundbreaking technology aimed at improving AI model training, promising to enhance document classification in NLP.

By Kaleah Salmon • 2 min read • Mon, 17th Feb 2025
Synergy Flow Consult: Redefining iPaaS Services with Expertise and Innovation
Software-as-a-Service

Synergy Flow Consult: Redefining iPaaS Services with Expertise and Innovation

Synergy Flow Consult is shaking up the iPaaS market with vendor-agnostic, cost-effective solutions designed for businesses of all sizes.

By Melania Watson • 4 min read • Mon, 17th Feb 2025
CyberArk acquires Zilla Security to enhance AI-driven capabilities
Software-as-a-Service

CyberArk acquires Zilla Security to enhance AI-driven capabilities

CyberArk has acquired Zilla Security, enhancing its Identity Security Platform with AI-driven IGA solutions to boost digital security.

By Melania Watson • 3 min read • Fri, 14th Feb 2025
Juniper Networks unveils EX4000 Series Switches for AI
Network Infrastructure

Juniper Networks unveils EX4000 Series Switches for AI

Juniper Networks has launched the EX4000 Series Switches, enhancing digital infrastructure with AI-driven capabilities and energy-efficient design for seamless connectivity.

By Shannon Williams • 3 min read • Fri, 14th Feb 2025
FourKites unveils AI agents Tracy & Sam for efficiency boost
Unified Communications

FourKites unveils AI agents Tracy & Sam for efficiency boost

FourKites has introduced Tracy and Sam, AI-powered digital workers expected to boost supply chain efficiency by 40%, automating 80% of routine tasks.

By Shannon Williams • 3 min read • Fri, 14th Feb 2025
Omada's report reveals struggles with identity governance
Digital Transformation

Omada's report reveals struggles with identity governance

Omada's 2025 State of Identity Governance Report reveals 95% of leaders view identity security as vital, yet 86% worry about risks amid rapid digital transformation.

By Catherine Knowles • 3 min read • Fri, 14th Feb 2025
SAP partners with Databricks to launch Business Data Cloud
Supply Chain

SAP partners with Databricks to launch Business Data Cloud

SAP has launched its Business Data Cloud alongside Databricks, aiming to unify enterprise data to enhance decision-making and accelerate AI initiatives.

By Melania Watson • 3 min read • Fri, 14th Feb 2025
Sinch Mailjet enhances email marketing with AI updates
Customer Experience

Sinch Mailjet enhances email marketing with AI updates

Sinch has unveiled major updates to its email marketing tool, Mailjet, including a new AI template generator and improved user experience features.

By Kaleah Salmon • 2 min read • Fri, 14th Feb 2025
Pegasystems unveils new AI-enhancing Pega Agent Experience
Digital Transformation

Pegasystems unveils new AI-enhancing Pega Agent Experience

Pegasystems has launched the Pega Agent Experience, a suite of API capabilities aimed at enhancing AI agents' efficiency in automation and orchestration.

By Kaleah Salmon • 3 min read • Fri, 14th Feb 2025
SolarWinds forecasts AI evolution & upskilling by 2025
Partner Programmes

SolarWinds forecasts AI evolution & upskilling by 2025

SolarWinds has unveiled its 2025 tech forecasts, predicting a pivotal shift in AI adoption, emphasising workforce upskilling and enhanced IT observability.

By Shannon Williams • 3 min read • Thu, 13th Feb 2025

Stories from Other Regions

Data success linked to AI through effective management
Data Analytics

Data success linked to AI through effective management

A Publicis Sapient report reveals a stark divide in AI implementation success, with many firms struggling due to immature data strategies, especially in Australia.

By Melania Watson • 2 min read • Mon, 17th Feb 2025
DAS unveils new tool for real-time bushfire tracking
Disaster Recovery

DAS unveils new tool for real-time bushfire tracking

DAS has launched a tool for near real-time bushfire monitoring, helping organisations quickly identify affected customers and properties during disasters.

By Catherine Knowles • 3 min read • Fri, 14th Feb 2025