Automation stories

Splunk has expanded its observability portfolio by integrating Cisco AppDynamics, enhancing visibility and insights for IT operations amidst hybrid environments.

Microsoft, Accenture, and Avanade are joining forces to revolutionise industries by implementing generative AI and Copilot technologies across various sectors.

SolarWinds' 2024 State of ITSM Report reveals that adding staff alone won't improve IT service management efficiency, highlighting automation as key.

The contact centre industry is poised for transformation in 2025, with a predicted rise in demand for human interaction as consumer preferences shift.

Camunda has appointed Barbie Brewer as Chief People Officer to enhance engagement within its growing remote workforce of over 500 employees.

Kaseya predicts a transformative future for Managed Service Providers, as technology enables small to mid-sized businesses to compete with larger firms.

Device Authority has reached a significant milestone with its KeyScaler as a Service platform, surpassing 11 million machine identity authentications globally.

For the third consecutive year, Workday has been named a Leader in the 2024 Gartner Magic Quadrant for Cloud ERP for Service-Centric Enterprises.

Tricentis has launched qTest Copilot, a generative AI tool designed to enhance test case generation and streamline testing for software delivery teams.

As businesses navigate market volatility, scalable solutions for financial management offer essential insights for better budgeting and cashflow control.

Zendesk has launched a pioneering AI Dynamic Pricing Plan, allowing businesses to flexibly integrate AI and human agents, enhancing customer service strategies.

Informatica has expanded its GenAI-powered data management assistant, CLAIRE GPT, to Europe and Asia Pacific, enhancing data accessibility and sovereignty.

Wild Tech has appointed Matthew Rodgers as Head of Microsoft APAC, aiming to bolster its presence across Southeast Asia and Australia-New Zealand.

Fortinet has enhanced its generative AI capability with new integrations to FortiAI, progressing its AI innovation across seven products in its portfolio.

Workforce analytics technology can help you gauge the effectiveness of your initiatives and determine where your future efforts should be focused.

Infinigate has reported a revenue of GBP £1.2 billion for H1 2024-2025, marking a 14% year-on-year growth despite economic challenges.

Zetaris forecasts 2025 as the year of 'Automation of Everything', urging Australian businesses to rethink strategies amid rising geopolitical uncertainties.

EXL has unveiled its new Insurance LLM, enhancing claims accuracy by 30% for the insurance sector, leveraging NVIDIA partnerships and advanced AI techniques.

HCLTech will assist Tasman District Council in New Zealand with its Digital Innovation Programme to enhance online interactions for residents and staff.

As the holiday season approaches, retailers face new challenges in adapting strategies amidst inflation and changing consumer behaviour, aiming for peak performance.