Australian stories
Contact centres in Australia and New Zealand embrace AI for efficiency but face challenges in rebuilding trust and support for human agents amid rising job anxieties.
Lancom Technology launches AI services in Australia and New Zealand to help firms adopt AI safely, managing risks and boosting business growth.
Southern Cross Cables is developing the Tasman Express subsea cable to boost data capacity and cut latency between Sydney and Auckland by 2028.
Greenbox Group has acquired EraseIT to bolster e-waste reduction and IT recycling, enhancing circular economy efforts across Australia and New Zealand.
Check Point named DXC Technology Top Partner of the Year and S5 Technology Workspace Security Partner in its 2025 Asia Pacific regional awards.
Microlise's SmartGateway 14 gains Transport Certification Australia type-approval, joining 15 suppliers meeting rigorous telematics standards in Australia and NZ.
Critical infrastructure in Asia-Pacific faces rising cyber threats as organisations tackle complex IT-OT divides and adopt AI for enhanced security visibility.
AI is easing administrative tasks in personal insurance advice, allowing advisers more time for human conversations during clients' toughest moments.
AltTab appoints Andrew Barrett as Emerging Technology Lead to steer cloud and AI strategies amid rising client demand across Australia and Papua New Guinea.
Spaceship partners with Zepto to introduce PayTo, enabling fast, secure real-time payments for Australian investors within their banking apps.
Tecala completed a 90-day rollout of LogicMonitor's LM Envision platform, slashing customer onboarding times by 70% and boosting operational efficiency.
DroneShield is doubling its US workforce and expanding facilities in Virginia to enhance AI and counter-drone tech for the US defence sector.
A report finds 76% of Australian and US workers believe psychedelics boost creativity, with 52% noting long-term leadership benefits in the workplace.
Samsung launches its HU8000F Hotel TV Series in Australia, featuring Google Cast and 4K HDR for enhanced guest experiences in six screen sizes.
A telecom outage in Australia caused four deaths after emergency calls failed, prompting urgent review of network protocols and oversight amid upgrades.
Australia unveils its first publicly accessible national dashboard rating major roads from 1 to 5 stars to improve safety and reduce fatalities by 2030.
Synology's Solution Day 2025 in Melbourne highlighted data sovereignty and AI, unveiling new enterprise storage and productivity solutions for Australian businesses.
AI can help slash contact centre staff turnover in 2026 by boosting agent engagement, cutting routine tasks, and enhancing job satisfaction with smart tools.
New Zealand faces a shortage of luxury rental homes, losing thousands weekly as high-net-worth visitors struggle to find premium stays, harming the economy.
Australian businesses are leveraging AI technology to halve call centre waiting times, boosting customer service and employee satisfaction across the sector.
