About Shannon
Shannon Williams
Journalist
Shannon is a freelance editor and writer. As a professional content creator over the last ten years, Shannon has worked across many industries including tech, business and travel, in a variety of mediums including media, publishing, communications and social media. She has a knack for finding the right voice for her audience and relishes the opportunity to tell stories.
Stories by Shannon - Page 2
Australians embrace AI chatbots for holiday shopping
Last week
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cx
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martech
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ai
Research reveals that nearly a third of Australian consumers now prefer AI chatbots for holiday shopping, embracing the tech across all age groups.
APAC enterprises to prioritise AI ROI by 2025, says report
Last week
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digital transformation
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cx
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martech
A new report indicates that over half of Asia-Pacific enterprises expect to optimise AI investments for better long-term ROI by 2025, moving beyond initial trials.
Survey reveals underrepresentation of women in tech sector
Last week
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isaca
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gender diversity
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equality
A recent ISACA survey reveals only 41% of businesses focus on hiring women in technology, despite 87% of IT professionals acknowledging a gender diversity gap.
Forrester report identifies key mobile banking features by 2027
Last week
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fintech
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cx
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martech
Forrester's new report highlights essential mobile banking features by 2027, emphasising fraud management and security as top priorities for customer trust.
Cyber threats rise during festive season, experts warn
Last week
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phishing
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advanced persistent threat protection
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email security
As the festive season approaches, experts warn of rising cyber threats, urging organisations and individuals to strengthen their digital defences during this vulnerable period.
EY study shows Microsoft 365 Copilot boosts inclusivity
Last week
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genai
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ai
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ai agents
A recent EY study reveals that Microsoft 365 Copilot significantly enhances workplace inclusivity for disabled and neurodivergent employees.
DeepL report reveals AI's transformative role in law
Last week
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legal tech
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communication
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data security
A new report by DeepL reveals that 87% of legal professionals find AI tools enhance their work, marking a significant shift in the legal sector.
Tradebyte predicts challenges & strategies for 2025
Last week
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cx
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martech
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commerce systems
Tradebyte forecasts a dynamic future for eCommerce in 2025, highlighting challenges from potential U.S. protectionism and the need for European brands to adapt.
Survey reveals UK firms unprepared for 2025 skill demands
Last week
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cx
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martech
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genai
A new survey reveals only 25% of employees have access to crucial new technology, signalling UK companies' unpreparedness for the challenges of 2025.
UK businesses unprepared for 2027 PSTN network switch
Last week
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migration
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iot
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partner programmes
UK firms are unprepared for the PSTN-to-all-IP switch, risking disruptions in key systems as the 2027 deadline looms, warns Zen Internet research.
Spearphishing identified as leading threat to utilities
Last week
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ransomware
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advanced persistent threat protection
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ai
A report by ReliaQuest reveals that 81% of cyber threats to the utilities sector stem from spearphishing, highlighting significant vulnerabilities in legacy systems.
Christmas shopping hit by AI-enhanced scalping bots
Last week
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breach prevention
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ecommerce
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cybersecurity
A study by Imperva reveals that 71% of UK consumers face challenges securing Christmas gifts due to scalping bots inflating prices by over 105%.
Over 12 million Brits to explore AI skills by 2025
Last week
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edutech
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advanced persistent threat protection
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data privacy
A survey shows over 12 million UK consumers aim to learn about AI by 2025, reflecting a significant shift toward understanding this transformative technology.
ProHance report shows rise in global productivity hours
Last week
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data analytics
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it services
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productivity
ProHance's Global Productivity Benchmarking Report shows average work hours rose to 9 hours 30 minutes in Q3 2024, highlighting diverse sector trends.
UK CISOs face mounting stress, career changes imminent
Last week
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siem
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cybersecurity
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cisco
UK Chief Information Security Officers are under growing stress, with 35% facing overwork and 23% actively seeking new job opportunities.
UK workers face end-of-year pressures, seek wellbeing boost
This month
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hcm
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productivity
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mental health
Workhuman's latest Human Workplace Index reveals UK employees face rising stress, with 37% feeling increased pressure as they approach 2024's end.
Vertiv & Compass unveil dual cooling system for AI
This month
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ai
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vertiv
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liquid cooling
Vertiv and Compass Datacenters are launching a dual cooling system, CoolPhase Flex, enhancing support for AI applications in data centres from 2025.
CFOs to increase tech investment, boost £20M revenue
This month
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partner programmes
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cleantech
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sustainability
A new study reveals only 35% of CFOs feel their technology meets evolving demands, prompting plans for an 18% investment rise over five years.
Identity security in 2025: Zilla's insights & predictions
This month
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advanced persistent threat protection
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risk & compliance
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identity governance
Zilla Security projects a pivotal evolution in identity security by 2025, highlighting the need for AI-driven strategies to combat escalating risks.
76% of Indian workers face year-end project pile-up
This month
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devops
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apm
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software development
A study by Atlassian reveals that 76% of Indian knowledge workers struggle with year-end project overload amid shifting priorities and overcommitment.