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Gen Z 'Returniture' trend piles pressure on UK retailers
Digital Transformation

Gen Z 'Returniture' trend piles pressure on UK retailers

Gen Z's 'Returniture' habit of sending back bulky furniture bought online is soaring, leaving UK retailers to shoulder rising costs and complexity.

By Sean Mitchell • 4 min read • Wed, 10th Dec 2025
UK shoppers want AI for delivery but not to replace people
Customer Experience

UK shoppers want AI for delivery but not to replace people

UK shoppers favour AI for delivery tracking and returns but insist it should support, not replace, human customer service roles in retail.

By Shannon Williams • 3 min read • Thu, 4th Dec 2025
Peer reviews surpass influencers for UK shoppers' purchase decisions
Customer Experience

Peer reviews surpass influencers for UK shoppers' purchase decisions

Peer reviews and user-generated content now influence 65% of UK shoppers, surpassing celebrity endorsements in shaping purchase decisions, finds Akeneo study.

By Shannon Williams • 3 min read • Thu, 4th Sep 2025
IFS acquires TheLoops to deploy AI agents in industrial sectors
Digital Transformation

IFS acquires TheLoops to deploy AI agents in industrial sectors

IFS acquires TheLoops to launch AI agents that autonomously boost productivity and compliance in regulated industrial sectors worldwide.

By Kaleah Salmon • 4 min read • Tue, 1st Jul 2025
CIBC Innovation Banking backs Wint's growth after Norvestor deal
Software-as-a-Service

CIBC Innovation Banking backs Wint's growth after Norvestor deal

CIBC Innovation Banking has funded the Norvestor-backed acquisition of Wint, boosting the Swedish accounting software firm's growth and expansion plans.

By Kaleah Salmon • 3 min read • Thu, 26th Jun 2025

Global Stories

Returns stories

Retailers warned of post-holiday surge in chargebacks
Data Analytics

Retailers warned of post-holiday surge in chargebacks

Retailers urged to brace for early-year spike in chargebacks as mobile shopping and buy now, pay later fuel record US holiday spend.

By Joseph Gabriel Lagonsin • 4 min read • Sat, 10th Jan 2026
Study finds value for money eclipses speed & price
Customer Experience

Study finds value for money eclipses speed & price

Value for money drives online customer sentiment three times more than price, delivery speed or product quality, a study of reviews finds.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 8th Jan 2026
US holiday online sales hit record on mobiles & AI
Gaming

US holiday online sales hit record on mobiles & AI

US holiday online sales hit a record USD $257.8 billion as shoppers shifted to mobiles, Buy Now Pay Later and generative AI search tools.

By Mark Tarre • 5 min read • Thu, 8th Jan 2026
Shoppers now prize reliable, transparent deliveries
Customer Experience

Shoppers now prize reliable, transparent deliveries

Shoppers in the UK and US now value reliable, transparent deliveries and returns over speed alone, new research from Locus suggests.

By Catherine Knowles • 4 min read • Wed, 7th Jan 2026
Black Friday fuels record December spike in returns
Marketing Technologies

Black Friday fuels record December spike in returns

Black Friday splurge triggers record December returns surge as ReBound warns rapid send-backs are straining retailers' peak operations.

By Sofiah Nichole Salivio • 4 min read • Wed, 7th Jan 2026
Study finds value for money trumps price in eCommerce
Data Analytics

Study finds value for money trumps price in eCommerce

Value for money, not low prices or rapid delivery, is the strongest driver of eCommerce satisfaction, Judge.me's study of reviews finds.

By Catherine Knowles • 4 min read • Thu, 18th Dec 2025
Black Friday returns surge threatens brands' profits
Unified Communications

Black Friday returns surge threatens brands' profits

Record Black Friday online sales risk hollowing out profits as soaring returns, refunds and BNPL queries squeeze retailers' margins.

By Sean Mitchell • 4 min read • Wed, 17th Dec 2025
Mys Tyler launches FitCheck to cut returns & boost confidence
eCommerce

Mys Tyler launches FitCheck to cut returns & boost confidence

Mys Tyler's FitCheck tool, using diverse creators and fit algorithms, cuts fashion eCommerce returns to 5.9%, boosting shopper confidence and cutting costs.

By Kaleah Salmon • 3 min read • Tue, 1st Jul 2025
Blue Yonder powers supply chains for 20 Gartner top 25 firms
Digital Transformation

Blue Yonder powers supply chains for 20 Gartner top 25 firms

Blue Yonder supports supply chains for 20 of Gartner's Top 25 firms, highlighting its AI-driven platform's role in digital and sustainable operations.

By Sean Mitchell • 3 min read • Tue, 1st Jul 2025
AI agents revolutionise business & cybersecurity with automation
Advanced Persistent Threat Protection

AI agents revolutionise business & cybersecurity with automation

AI agents are transforming business and cybersecurity by automating tasks, reducing response times, and enhancing threat detection with human oversight.

By Sean Mitchell • 5 min read • Tue, 1st Jul 2025
Exclusive: BPC and HP deliver flexible IT support to growing firms
Digital Transformation

Exclusive: BPC and HP deliver flexible IT support to growing firms

BPC and HP partner to offer flexible IT support and finance solutions, helping SMEs manage tech challenges and plan growth amid evolving market demands.

By Melania Watson • 5 min read • Thu, 26th Jun 2025

Stories from Other Regions

Returns stories

Integrate 2025 returns to Sydney with expanded AV programme
Unified Communications

Integrate 2025 returns to Sydney with expanded AV programme

Integrate 2025 returns to ICC Sydney this August, featuring expanded AV and security programmes to showcase cutting-edge technology and foster industry collaboration.

By Melania Watson • 3 min read • Thu, 3rd Jul 2025